Privacy Policy
Last updated: 1/02/2026
Brigs Plumbing (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.
Who We Are
Business Name: Brigs Plumbing
ABN: 44 526 011 279
QBCC Licence Number: 15161521
Location: Thorneside, QLD
Contact Details:
Phone: 0435 040 590
Email: admin@brigsplumbing.com.au
What Personal Information We Collect
We may collect personal information including, but not limited to, your full name, phone number, email address, property address, details about your plumbing enquiry or job, and any other information you voluntarily provide to us. We only collect personal information that is reasonably necessary to provide our services.
How We Collect Personal Information
We collect personal information through contact forms on our website, phone calls, SMS messages and emails, online booking or enquiry submissions, social media platforms including Facebook and Instagram, and cookies and tracking technologies used on our website.
How We Use Your Personal Information
We may use your personal information to respond to enquiries and provide plumbing services, prepare quotes, invoices and job documentation, contact you about bookings, follow-ups or service updates, improve our services and customer experience, conduct marketing and advertising activities including digital advertising, and comply with legal and regulatory obligations.
Marketing, Analytics and Meta (Facebook) Ads
Our website uses cookies, pixels and tracking technologies, including the Meta (Facebook) Pixel, to measure website traffic and user behaviour, track conversions from advertising campaigns, deliver relevant advertisements to users on platforms such as Facebook and Instagram, and improve advertising effectiveness.
These tools may collect information such as your IP address, browser type, pages visited and actions taken on our website. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Disclosure of Personal Information
We may disclose your personal information to employees, contractors or service providers who assist us in operating our business, software providers such as booking, accounting or customer management systems, advertising and analytics providers including Meta Platforms, and government authorities or regulators where required by law.
We do not sell or rent your personal information to third parties.
Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored electronically or in hard copy and is only accessible by authorised personnel.
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us in writing. We will investigate and respond as soon as reasonably possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Brigs Plumbing
Thorneside, QLD
Phone: 0435 040 590
Email: admin@brigsplumbing.com.au